This project aims to build an in-depth understanding of the processes for investigations undertaken by regulatory organisations and to establish a benchmark for 'best practice' in regulatory performance.

This report represents the outcomes of the first phase of a multi-year project designed to develop a rigorous method that can be used repeatedly to evaluate the health of the national biosecurity system against agreed performance criteria using appropriate performance indicators.

The Care Quality Commission (CQC) introduced a new approach to inspecting and rating health and social care providers in 2013. The authors of this report developed a new framework for understanding the impact of regulation that describes eight ways in which regulation can affect provider performance. It shows that impact can occur before, during and...

This report outlines advice on possible improvements to Country Health Advisory Councils (HAC) governance arrangements and information provision and engagement activities.

The Performance Improvement Framework (PIF) programme is designed to measure and lift the performance of state services in New Zealand. This report constitutes the first independent assessment of the PIF.