Pragmatic housing design features are vital to enable older people to stay home longer, have greater independence and reduce the cost of age care services. This report urges policymakers to reconsider the best forms of capital expenditure to support the delivery of public care services, and the housing needs of an ageing population.

Technology is a vital ally for regulators. It can improve the user experience for citizens, reduce costs by automating processes, improve compliance by streamlining routine tasks, and allow access to services around the clock. But it can also be expensive if not executed well.

Even though new tools and technologies are emerging rapidly for the construction industry, the rate of innovation and innovation adoption is low. The Design Thinking approach, which resembles the pull strategy in the Lean concept, has great potential in searching for and developing sustainable and innovative solutions with the users.

This guide is for public servants who are designing, procuring or managing human-centred design (HCD) projects.

Design thinking is a non-linear, iterative process that teams use to understand users, challenge assumptions, redefine problems and create innovative solutions to prototype and test. Involving five phases—Empathize, Define, Ideate, Prototype and Test—it is most useful to tackle problems that are ill-defined or unknown. The Hasso Plattner Institute of Design at Stanford (aka the d.school)...