This report shares insights and lessons from complaints about aged care services, highlighting areas of concern in a period that saw an increase in overall complaints. It presents information for providers on how to use complaint data to improve care and indicates key areas where future monitoring, evaluation and assessment activities should be focused.

This report shows how prolonged wait times for home care have an extensive impact on all areas of the community. In surveying aged care providers across the country, it has found that none are able to meet demand within their own communities, and that funding constraints are the key cause of this shortfall.

This report outlines the Inspector-General’s assessment of the progress the Australian Government has made in implementing reforms in response to recommendations made by the Aged Care Royal Commission. The Inspector-General has identified the need for more ambitious action and a continued concerted effort from government, with a particular focus on access and navigability issues.

Mental health conditions are common in late life, and older adults with a mental health condition are more likely to experience reduced quality of life. This report provides a snapshot of what is known about the mental health needs of individuals at the time of assessment for aged care services.

In the face of recent global crises, the essential role of the care economy has surged to the forefront of economic and social policy discussions. This white paper calls on leaders worldwide to prioritise the care sector. It sheds light on the state of the care economy, emphasising its critical importance to economic growth and...