This briefing examined data from 146 GP practices in England using the askmyGP online consultation system between 1 March 2019 and 30 September 2021. The analysis shows that patients often choose remote over face-to-face consultations and that GP practices can mitigate the risk of digital exclusion via a blended approach.

This publication is part of a joint national project by Deloitte, Curtin University, the Digital Health Collaborative Research Centre and the Consumer Health Forum of Australia, to better understand consumer preferences and expectations of virtual healthcare.

A large number of Australians experience mental health challenges at some point in their lives. However, in many parts of Australia, the wait times to see general practitioners and mental health professionals can be lengthy. With increasing internet use across Australia, web-based interventions may help increase access to timely mental health care. As a result...

Changes in health-seeking behaviours and challenges in accessing care have been reported during the COVID-19 pandemic. This qualitative study examines Australian experiences related to healthcare access during the early months of the pandemic. The study aimed to identify key areas of concern as well as opportunities for services to prevent, manage and treat health concerns...

This qualitative research study explores the experiences of eight workers and three managers delivering family work using telepractice.