This report outlines the Australian Securities and Investments Commission's work to better understand the consumer experience in home insurance interactions since claims handling and settling became a regulated financial service. It summarises ASIC’s key observations on how insurers are meeting their obligations and highlights areas for improvement.

The COVID-19 pandemic has exacerbated financial strain among populations worldwide. This is concerning, given the link between financial strain and health. However, there is little evidence to guide action in this area, particularly from a public health perspective. To address this gap, researchers conducted a rapid review and analysis with an equity-focused lens.

The rising cost of living has been a core concern across government, media, and among communities for several years. It has also been an increasing concern for children and young people. This report presents interim findings, as part of a broader piece of work ACYP is conducting with young people across New South Wales.

This report examines patterns and trends for different groups of households to better identify the risk factors and early signs of hardship, appropriate support to vulnerable consumers, and whether current safeguards are providing key factors that contribute to effective hardship policy and practice.

Many people in Australia struggle to afford the energy they need for their wellbeing. This report investigates the scale of the problem of energy stress and identifies policy implications.