Artificial intelligence needs both more robust governance and a new operating model to realise its full potential. AI is emerging as the defining technology of our age, with many industries already utilising AI in some form. And as humans and machines collaborate more closely, and innovations come out of the research lab and into the...

Many experts fear uncivil and manipulative behaviors on the internet will persist – and may get worse. This will lead to a splintering of social media into AI-patrolled and regulated ‘safe spaces’ separated from free-for-all zones. Some worry this will hurt the open exchange of ideas and compromise privacy. The internet supports a global ecosystem...

Algorithms are aimed at optimizing everything. They can save lives, make things easier and conquer chaos. Still, experts worry they can also put too much control in the hands of corporations and governments, perpetuate bias, create filter bubbles, cut choices, creativity and serendipity, and could result in greater unemployment. Algorithms are instructions for solving a...

This report was produced as part of the McKinsey Global Institute’s overall research on the impact of technology on business and society, and specifically our ongoing research program on the future of work and the potential impacts on the global economy of data and analytics, automation, robotics and artificial intelligence. In this report, we analyse...

Automation is happening, and it will bring substantial benefits to businesses and economies worldwide, but it won’t arrive overnight. A new McKinsey Global Institute report finds realizing automation’s full potential requires people and technology to work hand in hand.