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Quality management

Alternative labels
Quality improvement
Quality control
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Governance
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Quality management
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Conference paper

Digitization for customer delight in ready mix concrete business in India


The concrete industry in India is subjected to challenges such as aggressive work schedules, space constraints and requirement of concrete with high strength and quality which has created an increasing awareness of Ready Mix Concrete (RMC) due to its many advantages. However, RMC Industry has been always being plagued by issues such as ensuring proper...
Conference paper

ISO and lean can contribute to a culture of continuous improvement


There is increasing 'acceptance' that compliance to International Organization for Standardization (ISO) Quality Management Systems is adequate to secure the full benefits of continuous improvement (CI) practice. This appears to detract construction organizations from developing CI practice that can significantly contribute to a culture of CI. This paper proposes that implementation of the Last Planner...
Conference paper

Lean methods to improve end user satisfaction in higher education buildings


End user satisfaction is one of the major indices that attest to the success of a project in terms of adding value to the client. In this study, different end users of the facility were prompted to fill a comprehensive survey about the overall quality of a high-budget engineering complex.
Conference paper

Is integration of Uncertainty Management and The Last Planner system a good idea?


The Last Planner System (LPS) is a tool for project planning and control, and is an important contribution from Lean Construction. LPS focuses on scheduling, task coordination and time management. Uncertainty Management (UM) is a key element in Project Management, where uncertainty is the totality of opportunities (potential upsides) and risks (potential downsides). UM addresses...
Conference paper

Constraint removal and work plan reliability: a bridge project case study


Effective removal of constraints is critical in the Last Planner System (LPS)to improve work plan reliability. While removing constraints is important, it remains unclear to project managers about which types of constraint have the highest level of uncertainty and to what extent the constraint removal discussions are efficient for improving work plan reliability. This research...