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Quality management

Alternative labels
Quality improvement
Quality control
Subject Hierarchy
Broader terms
Governance
Current term
Quality management
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Report

Independent review of the Office of the Official Secretary to the Governor-General


The Office of the Official Secretary to the Governor-General supports the Governor-General to fulfil their constitutional, ceremonial, community and Commander-in-Chief responsibilities. The focus of this review was to identify opportunities for enhancing efficiency and effectiveness within the Office. It provides 22 recommendations to improve performance.
Report

Righting wrongful detention


This report is part of the Ombudsman's ongoing investigation into instances where the Department of Home Affairs detained people it suspected to be unlawful non-citizens, but later identified they were not unlawful and released them from detention. Since monitoring began 2005, the same types of errors are causing people to be wrongfully detained.
Report

Automation in the Targeted Compliance Framework: when the law is changed but the system isn’t


This report investigated whether the Department of Employment and Workplace Relations and Services Australia cancelled job seekers’ income support in a lawful manner by using automated processes and the safeguards they established to ensure future cancellation decisions are lawful, fair and reasonable. It found that the agencies’ cancellation of income support was not lawful and...
Briefing paper

Early Childhood Education and Care (Strengthening Regulation of Early Education) Bill 2025: bill digest


The Early Childhood Education and Care (Strengthening Regulation of Early Education) Bill 2025 amends the A New Tax System (Family Assistance) (Administration) Act 1999 to implement measures aimed at improving quality and safety in the early childhood education and care sector. This paper sets out the purpose of the Bill, the background, government responsibilities, key...
Report

National Disability Insurance Agency’s management of claimant compliance with National Disability Insurance Scheme claim requirements


The National Disability Insurance Agency (NDIA) pays claims from participants and providers for National Disability Insurance Scheme (NDIS) supports. This audit on the effectiveness of the NDIA’s management of claimant compliance with NDIS claim requirements makes four recommendations to establish a fit-for-purpose compliance framework and improve risk management, payment assurance testing and performance reporting.