This study confirmed that existing official performance measures of Australia’s social housing services are inadequate to measure efficiency and effectiveness. Working closely with six larger community housing providers and two public housing providers, the research team developed and trialled a new performance framework. This involved collecting data for social housing expenditure, conducting workshops with managers...

This paper examines transparency and the performance of outsourced government services. It discusses three aspects of outsourcing: value-for-money efficiency, effectiveness of performance, and publicity of performance information, and explores a number of lessons for both government and public sector managers on how to increase the extent of transparency, and thus the quality, of outsourced services.

Local Government Councils are reliant on a number of funding sources including State and Federal governments as well as their community constituents to enable them to provide a range of public services. Given these funding sources councils need to have in place a range of strategies and policies capable of providing good governance and appropriately...

This audit found that three Victorian government departments are not effectively applying the performance measurement and reporting system.

In March 2014, the Australian Health Practitioner Regulation Agency (AHPRA) commissioned the Health Issues Centre Victoria (HIC) to investigate and make suggestions to improve the consumer experience of the National Scheme that regulates health practitioners.