The priority areas set out in this document will be the focus of the Essential Services Commission's compliance and enforcement work for the next year. By promoting and enforcing compliance in these areas, the Commission aims to restore trust in the energy market.

The rapid growth of the solar industry, the number of players entering and exiting the industry, government financial incentives, the complexity of the technology being sold along with regulatory gaps are creating an environment in which consumer harm can thrive.

Introduction

This report outlines the findings of the independent panel review, which found that Victorian consumers are not gaining the benefits of a competitive retail market. The review has recommended a suite of reforms and initiatives, with eleven key recommendations to place the consumers back on a level playing field.

Water utilities provide services that are essential for a liveable city. Utility activities and operations are crucial in safeguarding the health of the community and environment by providing safe drinking water, swimmable water bodies and healthy waterways.