This inquiry has found widespread market failure in regards to the availability and affordability of essential small business insurance products.

Doing business involves navigating a myriad of risks which makes insurance (compulsory and non-compulsory) an essential element of a successful business. This report finds that insurance is a pain point for many Australian businesses with most problems the result of complex global factors, rather than domestic drivers.

This paper examines the potential use cases of AI across the insurance industry, compares these with the reality of how AI is used today, and explores the arguments for and against such applications, looking in particular at the ethical concerns associated with data collection and sharing (which AI requires).

This paper outlines the Australian government’s proposed industry-wide deferred sales model for add-on insurance products and seeks targeted feedback from stakeholders.

This report identifies the opportunity for further ongoing collaborative work between insurers and industry representatives, consumers and advocates, and government and regulatory bodies, to improve the insurance experiences of people living with health conditions.