This mapping report is a special report under section 31 of the Ombudsman Act 1974, and an initiative by the NSW Ombudsman to increase visibility in the use of automated decision-making systems (ADM systems) across the New South Wales public sector.

This audit assesses how effectively New South Wales (NSW) government agencies procure and manage consultants. It examined the role of the NSW Procurement Board and NSW Procurement in supporting and monitoring agency procurement and management of consultants. The audit finds that found most agencies do not use consultants strategically, and do not have systems for...

WestInvest is a $5 billion funding program announced in September 2021 to provide ‘local infrastructure to help communities hit hard by COVID-19’ in 15 local government areas (LGAs) selected by the NSW government. The objective of this audit was to assess the integrity of the design and implementation of the program and the award of...

Machinery of government (MoG) changes occur when the government decides to change the way responsibilities are allocated and structured across departments and other public service agencies. This paper highlight aspects of MoG changes that relate to agencies’ administrative conduct, with a particular focus on maladministration risks agencies should watch out for.

This publication sets out the collective knowledge, skills and ways of working the mental health and wellbeing workforce needs to deliver quality care, support and treatment.