This report details findings from Australian consumer complaints regarding digital platforms in the period January 2023 to August 2025. The report highlights case studies showing the similarity in consumer harms with telecommunication companies. It finds digital platform complaints are growing and concludes that establishing a Communications Ombudsman would increase trust in the digital economy.

This strategy aims to guide and support consumer and community participation in all aspects of health policymaking and decision making, leading to improved policy and health and wellbeing outcomes. It seeks to build capability of policymakers and empower and support consumers and communities for better informed health policies and programs.

This white paper offers a new approach to addressing the public health issue of loneliness. It uncovers the untapped potential of contact centres as frontline responders in the loneliness crisis. It highlights how organisations can rethink everyday digital services to detect and respond to loneliness in ways that are practical, scalable and human-centred.

This handbook serves as a practical guide to help energy and water businesses assess and strengthen their response to family violence. It reflects deepening understanding about family violence risk in essential services, including the importance of taking a Safety by Design approach – a framework to anticipate, detect and eliminate harm before it occurs.

This report gathers case studies and evidence on issues First Nations Australians are facing with superannuation, and provides practical solutions and recommendations for improvement. It identifies key barriers and shows that many First Nations peoples are shut out of the superannuation system and denied access to their savings.