The Royal Commission report into the failed Robodebt scheme offered a unique opportunity to reflect on the performance of Australian government institutions. This project, based directly on the evidence presented in the Commission’s hearings and report, focuses on the distinctive contribution of the Australian Public Service (APS), particularly its culture. It selects three general areas...

There is currently a high volume of activity across the Commonwealth to strengthen integrity systems and culture. This guide brings together a sample of good practices, to shine a light on innovative work underway and to encourage the sharing and uptake of scalable ideas across the Australian Public Service (APS).

This interim report details an evaluation of a Payment By Outcomes (PBO) trial – an initiative that trials outcomes-based funding for employment services that support people experiencing complex barriers to work. This first report spans the trial initiation, design, development and implementation in the first year of service delivery.

In May 2023, PwC Australia commissioned Dr Ziggy Switkowski AO to conduct an independent review that would evaluate the strengths and shortcomings in PwC Australia’s governance, culture and accountability frameworks and practices. This report outlines the findings.

In this report, the authors draw on research findings to illustrate how effective organisation design can enable NDIS Provider organisation leaders to build an engaged workforce, deliver good services, and achieve sustainable growth.