This study explores the experiences and perspectives of older adults across New South Wales who seek information about hospital services and support for themselves, their families or friends, and the people they care for.

This report is the culmination of three years of investigation into the culture and practice of administering the Freedom of Information (FOI) Acts across the Victorian, South Australian and Western Australian states, as well as the culture of implementing information access systems overall. The report reveals a concerning lack of engagement from government ministers, despite...

The Office of the Australian Information Commissioner’s (OAIC) third five-yearly review of the Information Publication Scheme (IPS) highlights how a concerted effort is required by government agencies to support proactive release of information.

This report provides valuable insights into the interactions between First Nations peoples and the digital encyclopedia, Wikipedia. The study provides an evidence-based account of First Nations individuals’ experiences, challenges, and perspectives in navigating and contributing to Wikipedia.

From tax and workplace safety to immigration and federal criminal law, members of the public seek assistance in navigating complex statutory codes and the substantial grey areas in which agencies exercise their discretion. This study examines how members of the public seek guidance, how agencies produce and provide it, and how agency personnel, requesters, and...