This report examines the growth of artificial intelligence and its effects on the current and future workforce, and concludes this will not replace the complex work of physical and social services delivered by humans any time soon. As other workforces diminish in the face of rising automation, the social economy workforce will continue to grow.

Community-based learning (CBL), which provides opportunities for undergraduate students to develop disciplinary and work-related knowledge and skills, is increasingly becoming an integral component of higher education. Similar to other countries, there is a widespread belief among employers in Kenya that there is a mismatch between university programs and labour market demands.

This inquiry examined policy options that apply the principles of informed user choice, competition and contestability to the provision of human services. Desirable though they may be, applying these principles has proven to be neither simple nor without cost.

Attempting to keep and reunite children with even highly dysfunctional parents at almost all costs has swung the pendulum of child protection systems too far in favour of defending parental rights at the expense of protecting children’s rights and best interests.

This report combines individual and organisational stories with information and data to highlight the effects of disruption across the human services sector in the ACT over the last decade.