The digital delivery of government services represents a major change in the way government administration has traditionally interacted with citizens. The opportunities provided by the technology are countered by significant challenges.

On 16 August 2017, the Senate referred the following matter to the Senate Finance and Public Administration References Committee (the committee) for inquiry and report by 4 December 2017: Digital delivery of government services, with particular reference to:

(a) whether planned and existing programs are able to digitally deliver services with due regard for:

  • (i) privacy,
  • (ii) security,
  • (iii) quality and reliability, and
  • (iv) value for money;

(b) strategies for whole of government digital transformation;

(c) digital project delivery, including:

  • (i) project governance,
  • (ii) design and build of platforms,
  • (iii) the adequacy of available capabilities both within the public sector and externally, and,
  • (iv) procurement of digital services and equipment; and

(d) any other related matters

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