This report notes that the AFP's timeliness in resolving complaints across all categories, from the minor to the most serious, is deteriorating.

Under Part V of the Australian Federal Police Act 1979 (the Act) the Ombudsman has oversight responsibilities in respect of the way that the Australian Federal Police (AFP) handles complaints about it and its members. This office reviews AFP complaint handling by inspecting records and once a year reports to Parliament.

This report suggests that the processes that the AFP has put in place to manage complaints are not operating efficiently. Information provided by complainants could be better used in addressing systemic problems.