The Commission for Financial Capability (CFFC) delivers a range of financial capability seminars and workshops in workplaces and communities under the Sorted brand. These workshops and seminars are developed by the CFFC and delivered by contracted Sorted facilitators trained and accredited by the CFFC. Topics range from financial basics to advanced investing and retirement planning and specialist topics such as moving to a retirement village. Audiences are similarly diverse and include low-income Māori communities in the Far North, staff of large banks and public sector workers.

Evaluations of Sorted programmes show that many participants change their financial behaviour after completion. The aim of this research was to explore how this change happens and what triggers it and to be able to replicate it in other programmes.