Inclusion goes beyond physical accessibility and considers the attitudes, behaviours and systems in our workplaces and communities which may be discriminatory. It challenges us to listen and reflect on how we can improve. Inclusion requires us to commit to change and to continuous improvement, and to embedding accessibility in all areas of life.

Organisations and businesses have an important role in creating more inclusive workplaces and businesses for employees and customers. The economic and social benefits of increased accessibility are extensive and allow an organisation to increase revenue, boost productivity and improve community attitudes.

A disability action plan (DAP) provides a blueprint for how an organisation can review current practices, plan strategically and implement change. A DAP will support an organisation to recognise and promote the rights of people with disability and provide a public commitment to inclusion.

This guide has been developed to assist organisations to develop and implement a DAP in accordance with the provisions in Section 61 of the Disability Discrimination Act 1992 (Cth) (DDA).