This report outlines the Australian Competition and Consumer Commission's (ACCC’s) observations and concerns about conduct by some businesses operating in National Disability Insurance Scheme (NDIS) markets in relation to the Australian Consumer Law (ACL) and consumer rights. The NDIS provides funding to eligible people with disability. At the time of publishing this report, more than 751,000 Australians have NDIS funding. 

Growth in the NDIS has led to concerns from government about businesses engaging in problematic practices to profit from emerging and developing markets for NDIS funded supports. Conduct can be particularly harmful given products and services bought may be essential for Australians who experience a disability to participate in everyday life. Harm can range from financial loss and life-limiting impacts, to compromising their safety and physical well-being.

The report aims to:

• educate businesses about behaviours that may breach the ACL
• help participants, their carers, guardians and advocates, to learn more about their consumer rights under the ACL when accessing NDIS supports
• provide an overview of the ACCC’s work relating to the NDIS.

The report is provided with an audio option.