Measuring the impact of digital resources: the balanced value impact model

Higher education Digital communications Libraries Great Britain
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The Balanced Value Impact Model (BVI Model) draws evidence from a wide range of sources to provide a compelling account of the means of measuring the impact of digital resources and using evidence to advocate how change benefits people. The aim is to provide key information and a strong model for the following primary communities of use: the cultural, heritage, academic or creative industries.

For the purposes of this report, the definition of Impact is:
The measurable outcomes arising from the existence of a digital resource that demonstrate a change in the life or life opportunities of the community for which the resource is intended.

The outcome of this cross disciplinary research is a new and targeted model of Impact Assessment for the primary communities of use identified above. The Balanced Value Impact Model brings together aspects from disparate Impact Assessment communities into a cohesive and logical process for Impact Assessment.

The Balanced Value Impact Model is intended to aid the thinking and decision making of those wishing to engage in Impact Assessment. It also acts as a guide through the process of Impact Assessment to enable the core values most appropriate to the assessment to be brought to the fore and given a balanced consideration when evaluating outcomes. It presumes that the assessment will be measuring change within an ecosystem for a digital resource.

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