FECCA have released its consultation report, ‘Digital Access and Equity for Multicultural Communities’.
The Australian Government is investing in the digital transformation agenda to drive innovation and make it easier for individuals and businesses to access government services.
The move to digital government service delivery is of interest and concern to FECCA’s constituency – Australia’s culturally and linguistically diverse (CALD) communities. The push to move government service delivery online and the speed of reforms require adequate consideration of, and tailored responses to, accessibility issues regarding the online information provision and service delivery, with a view to overcoming barriers to access and achieving equity of outcomes.
FECCA thanks the culturally and linguistically diverse community groups and service providers who participated in consultations in Darwin, Adelaide and the Gold Coast, and those who provided feedback via the online survey.