Ongoing financial, administrative, and technological changes present significant challenges and opportunities for government libraries in delivering services to their clients. Determining how government library and information services might best confront these challenges and take advantage of new opportunities is crucial for the future of the sector. The Australian Government Libraries Information Network (AGLIN) has commissioned a review of service delivery models in Commonwealth Government libraries. The goals of the Commonwealth Government Agency Libraries Review (CGALR) are to evaluate the libraries’ current service delivery models and to develop an options paper outlining some future models which might better serve needs of clients across government.
As an initial step in the CGALR project, a literature review has been undertaken in order to consider the issues which impact directly on government library service provision today. It will allow government librarians to deepen their understanding of current service trends and provide an evidence-based framework to support the development of the options paper. Accordingly, AGLIN will be in a strong position to make informed decisions about reforming service provision in their organisations and designing future-focused Commonwealth Government library services. The literature review builds on and updates the review prepared for the Queensland Government Agency Libraries Review (QGALR) five years ago (Hallam, 2010).