Frances Shaw

Journal article

Sharing news, making sense, saying thanks: patterns of talk on Twitter during the Queensland floods

Abstract: This paper examines the discursive aspects of Twitter communication during the floods in the summer of 2010–2011 in Queensland, Australia. Using a representative sample of communication associated with the #qldfloods hashtag on Twitter, we coded and analysed the patterns of communication. We focus on...

Crisis communication on Twitter in the 2011 South East Queensland floods

EXECUTIVE SUMMARY Social media, including Facebook and Twitter, played an important role in crisis communication at the height of the 2011 South East Queensland floods crisis (10-16 January). This report examines the role of the short-messaging system Twitter in disseminating and sharing crisis information and...