This study confirmed that existing official performance measures of Australia’s social housing services are inadequate to measure efficiency and effectiveness. Working closely with six larger community housing providers and two public housing providers, the research team developed and trialled a new performance framework. This involved collecting data for social housing expenditure, conducting workshops with managers...

This study confirmed that existing official performance measures of Australia’s social housing services are inadequate to measure efficiency and effectiveness. Working closely with six larger community housing providers and two public housing providers, the research team developed and trialled a new performance framework. This involved collecting data for social housing expenditure, conducting workshops with managers...

A preliminary research paper (secondary data analysis, interviews and focus groups with policy community) helped inform this Investigative Panel. Two panel meetings were held in New South Wales and Victoria and comprised local and state government representatives, NGOs, rooming house owners and researchers.

Examines new decision-making and business models in the not-for-profit housing sector in the face of new policy frameworks and market challenges. Key points: Not-for-profit (NFP) housing organisations are changing in corporate structure, business scope and geographic reach to sustain, and in some cases expand, their core social mission. Organisations can be described as becoming more...

Project overview