Water is an essential service. All customers need to understand how the water services they use are provided, regulated and priced, but water businesses’ current processes may not serve the needs of every customer. This guide provides practical resources to assist water retailers to enhance access to services and support for customers with cognitive disabilities.

This report summarises the findings of a two-year research project designed to develop practical and legal solutions to the problem of persons with cognitive disabilities – and particularly Indigenous people with cognitive disabilities – being found unfit to plead and detained indefinitely in Australia.