This policy brief responds to an issues paper on a Digital Duty of Care. It argues for legislating a systems‑based framework to improve online safety, protect rights and deliver long‑term public value. It proposes two design models and calls for stronger transparency, legal and technical infrastructure, and a national platform observatory to monitor algorithms and...

Water is an essential service. All customers need to understand how the water services they use are provided, regulated and priced, but water businesses’ current processes may not serve the needs of every customer. This guide provides practical resources to assist water retailers to enhance access to services and support for customers with cognitive disabilities.