The University of Melbourne in partnership with the Brotherhood of St Laurence is developing a research program that aims to critically examine ‘ prime ’ or ‘ lead ’ provider models of public service delivery. This discussion paper forms part of the initial exploration and provides an overview of the factors driving the adoption of...

The frontline delivery of welfare-to-work services for the unemployed has changed significantly over the past ten years in response to structural and ideological pressures. Using benchmark data collected ten years ago, the Activating States project aims to analyse whether and how the activation of welfare clients has changed these services. This analysis will provide a...