This report focuses on how leaders in Australia are adapting their approach to delivering services effectively and efficiently, in a fashion that leverages digital technology and builds public trust. The report draws on the findings of an expert roundtable with senior leaders from a variety of agencies, as well as non-profit, academia and technology organisations.

This policy brief argues that practitioners and scholars can work together better by pivoting from ‘big questions’ towards ‘big challenges,’ and finding new ways of working collaboratively, especially by drawing lessons from successful collaborations, rather than dwell on supposed tensions between scholars and practitioners.

The way regulation is designed, implemented and enforced can have positive or negative, equal or unequal and inclusive or exclusionary effects on individuals and communities.

This paper explores APS commissioning and contracting and how it deploys these tools to pursue outcomes. It sets out a vision for an APS that has transitioned from a procurement mindset and adopted approaches that allow it to fully leverage the potential within the APS, and has the capability to design and steward complex systems...

The University of Melbourne in partnership with the Brotherhood of St Laurence is developing a research program that aims to critically examine ‘ prime ’ or ‘ lead ’ provider models of public service delivery. This discussion paper forms part of the initial exploration and provides an overview of the factors driving the adoption of...