The Australian Digital Inclusion Index (ADII) measures digital inclusion across three core areas: access, affordability and digital ability. It highlights disparities among regions and social groups, including First Nations Australians, and identifies key barriers to inclusion. The latest report includes three detailed case studies and actionable recommendations.

This paper sets out an argument that behavioural biases and heuristics can make it difficult for small and medium‐sized firms to adopt best practice innovation processes that are necessary for competitive advantage. It further argues that innovation services provided by creative businesses can help address these behavioural failures to improve the innovation performance of firms...