This guide has been developed to help Victorian health services produce or source quality health information for people who use their services.

This research analyses the quality and content of the online consumer-facing resources which support the uptake and use of My Health Record.

Policy context Increasingly, consumers expect their governments, health services and health practitioners to assist them to be: More informed and involved generally; Managing their health where possible; and Providing prompt, appropriate and individualised help when required. As such, listening, shaping and responding to consumer expectations of healthcare could now be seen as a critical strategic...