Guide to producing and sourcing quality health information
This guide has been developed to help Victorian health services produce or source quality health information for people who use their services.
A content analysis of the consumer-facing online information about My Health Record: implications for increasing knowledge and awareness to facilitate uptake and use
This research analyses the quality and content of the online consumer-facing resources which support the uptake and use of My Health Record.
Consumer expectations and healthcare in Australia
Policy context Increasingly, consumers expect their governments, health services and health practitioners to assist them to be: More informed and involved generally; Managing their health where possible; and Providing prompt, appropriate and individualised help when required. As such, listening, shaping and responding to consumer expectations...