Sophie Hill


Guide to producing and sourcing quality health information

This guide has been developed to help Victorian health services produce or source quality health information for people who use their services.
Briefing paper

Consumer expectations and healthcare in Australia

Policy context Increasingly, consumers expect their governments, health services and health practitioners to assist them to be: More informed and involved generally; Managing their health where possible; and Providing prompt, appropriate and individualised help when required. As such, listening, shaping and responding to consumer expectations...