This guide has been developed to help Victorian health services produce or source quality health information for people who use their services.
This guide has been developed to support the Effective Communication domain in the new Partnering in Healthcare Framework developed by Safer Care Victoria.
The guide has four guidelines:
- Partnering with consumers
- Supporting health literacy
- Sharing resources
The importance of each guideline is explained. This is followed with a list of key tasks that contain advice and comprehensive supporting information. Throughout there are links to resources that provide more detail and which aid implementation.
It is suggested by the authors that the guide can be used to implement one or more of the guidelines in local health services or use the guide can be also used as a review tool to compare policies and practice against the guidelines.
The guidelines are paired with a self-evaluation toolkit, that are workbooks containing reflective questions and an activities checklist. Both these tools provide practical questions to aid implementation of the guidelines or to review achievements.
Additionally, in the toolkit, each guideline has been mapped against the National Safety and Quality Health Service Standards. The guide also includes an Appendix with links to resources about interpersonal communication for health professionals.
The guide covers health information presented in a variety of formats – print, digital, video and audio – and can be used by consumers, carers, clinicians and health administrators working to improve the quality of health information in their service