GovTech refers to how technology can transform government services. This paper identifies the key actors and institutions in GovTech, proposes a framework for analyzing their interrelation, and outlines policy recommendations to advance GovTech.

The author of this working paper argues that there is no substitute for sound, evidence-based policy development to support a human-centric approach to social policy and government to service delivery. To enhance the benefits from AI while minimising the adverse risks, social security administration needs to understand better the scope and depth of the risks...

This paper is based on ideas from a formal roundtable discussion, hosted by InnovationAus in Canberra late in 2022, on behalf of the myGov Taskforce.

This report makes recommendations to help governments to work together, and with external partners, to build competencies for redesigning public services in a way that benefits the users of those services.

This publication unpacks the major AI and digital transformation competencies needed in the public sector. The framework aims to provide guidance not just for civil servants, but for international organisations and regional and national actors to support capacity development.