Increasingly, the use of technologies such as the internet, smartphones and social media is amplifying the power of local community action and knowledge. This brief addresses the need for policy change to overcome key barriers in this space.

This report details an analysis of the Citizen Experience Survey - a regular, national survey measuring public satisfaction, trust and experiences with Australian public services.

This paper examines how the availability and deliverability of digital government services can be achieved in the face of unpredictable demand.

In December 2020, the Standing Committee on Petitions resolved to inquire into and report on aspects of the House of Representatives’ petitioning system relating to security and accessibility. This report outlines the findings from this inquiry.

This paper presents the OECD Framework for Digital Talent and Skills in the Public Sector, which highlights the need to create the right working environment, secure the right skills, and evolve the right workforce to support a progression from e-government to digital government.