The Australian government has an ambitious agenda to transform its digital service delivery. Cloud offers reusable digital platforms at a lower cost, and shifts service delivery to a faster, more reliable digital channel. Cloud services have the opportunity to make government more responsive, convenient, available and user-focused.

Telstra has partnered with the Institute for Governance and Policy Analysis (IGPA) to conduct the latest round of quantitative research of the Australian public to garner further, refreshed evidence in relation to the role of technology in government service delivery.

New Zealand’s Lab+ experiment has been testing the concept of what integrated services could look like into the future. The team’s Australian lead, Pia Waugh, explores three models of user-centric services that came out of the research.

This audit assessed the effectiveness of the Department of Human Services’ implementation of myGov as at November 2016.

The Ethnic Communities’ Council of Victoria Inc. (ECCV) is the voice of multicultural Victoria and the peak policy advocacy body for eight regional ethnic community councils and up to 220 members including ethnic and multicultural organisations across Victoria since 1974. For over 40 years, we have been the link between multicultural communities, government and the...