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Complaints resolution

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Ombudsman
Current term
Complaints resolution
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Discussion paper

Oversight of the Australian Financial Complaints Authority - Update to RG 139: consultation paper


This consultation paper sets out our proposals for two aspects of our oversight role regarding the Australian Financial Complaints Authority (AFCA). It also seeks feedback on whether financial firms need any transitional relief from external dispute resolution disclosure obligations in the lead up to commencement of AFCA. We seek the views of interested stakeholders, including...
Report

Creating a culture of independence: practical guidance against undue influence


The independence of regulators is constantly under stress. This report provides practical advice on how to address stress points and protect economic regulators from undue influence, drawing on the experience of over 80 regulators that participate in the OECD Network of Economic Regulators.