This Memorandum of Understanding (MOU) between the Digital Transformation Agency (DTA) and the Australian Information Industry Association (AIIA) exists to facilitate practical ways for the DTA and the AIIA to engage to achieve mutually beneficial outcomes.

This plan outlines what a Digital Excellence (IDX) future looks like, its key guiding principles, areas of focus, goals to be achieved and priority actions.

The Australian government has an ambitious agenda to transform its digital service delivery. Cloud offers reusable digital platforms at a lower cost, and shifts service delivery to a faster, more reliable digital channel. Cloud services have the opportunity to make government more responsive, convenient, available and user-focused.

We are seeing the emergence of a Skills Revolution — where helping people upskill and adapt to a fast-changing world of work will be the defining challenge of our time. This confluence of digitization, machine learning, aging and shifting populations, polarization, consumerization and alternative ways of working means business models are being transformed.

This discussion paper examines investment in artificial intelligence (AI), describe how it is being deployed by companies that have started to use these technologies across sectors, and aims to explore its potential to become a major business disrupter.