Consumer behaviour
Alternative labels
Consumer engagement
Consumer expectation
Report
Consumer services in electricity markets: a scoping study
Energy Consumers Australia (ECA) is interested in understanding the barriers to the creation of an energy services market for mass market customers in Australia. Such services would include any products that allow consumers to better understand and/or manage their electricity usage and energy costs. These services could be provided by electric retailers or third party...
Report
Supporting households to manage their energy bills: a strategic framework
ACIL Allen Consulting (ACIL Allen) was engaged by the Energy Consumers Australia to develop a strategic framework to support policy-makers to consider the range of tools and services needed by different Australian households to effectively manage their energy bills.
Policy report
National consumer protection framework for online wagering in Australia – national policy statement
This policy statement outlines the agreed commitments to provide a national consumer protection framework for interactive wagering in Australia, between the Commonwealth of Australia and state and territory governments.
Report
Gaming micro-transactions for chance-based items
Gaming micro-transactions for chance-based items, called 'loot boxes' for the purposes of this inquiry, are included in some video games to provide players with away to obtain virtual items for in-game use.
Report
The case for a minimum (floor) price for alcohol in Western Australia
This report summarises the evidence for the effectiveness of minimum alcohol pricing, explains how a minimum price works, and identifies its likely effect on different groups within the Western Australian community.