This report explores the current state of consumer complaints data publication by Australian regulators, the benefits of public reporting complaints, the best practices for publishing consumer complaints data and assessments and recommendations for Australian regulators.

While subscribing to services is often quick and easy, cancelling these subscriptions can be a frustrating and time-consuming process. This report explores: the impact of subscription traps on Australian consumers, harmful subscription tactics, commendable subscription tactics, and solutions to address this growing issue.

As the privacy reform debate continues in Australia, a familiar concern about the burden of regulation on businesses rings through various consultation processes. But a crucial question often goes unasked - what is it costing Australian consumers? This report explains the hidden burden of privacy management on Australian consumers and gives recommendations for reforms and...

The Australian Industry Group surveys a cross section of Australian businesses every two years to learn more about skills and workforce challenges across the economy. This comprehensive, future-facing survey asks companies about the external and internal factors driving their skills and workforce needs now and into the future. It also asks where the skills challenges...

This report explains key trends in scam activity and highlights the impact of scams on the community. It also outlines some of the cooperative work of the ACCC, other government and law enforcement agencies, and the private sector, to disrupt scams and educate consumers.