Public trust
Survey Report
Trust in Australian public services: 2025 annual report
The survey is a regular, national survey measuring public satisfaction, trust and experiences with Australian public services. This 2025 survey reports on over 15,000 responses from July 2024 to June 2025, as well as data from previous years. Report shows feedback on services delivered by 15 agencies and master programs (e.g. Medicare).
Report
Verification, deliberation, accountability: a new framework for tackling epistemic collapse and renewing democracy
This report sets out a framework to help understand how epistemic security defines the health of a democracy, and that without it, democracies hollow out and ultimately collapse. The framework rests on a simple proposition: democracy only works when verification, deliberation and accountability are obvious to the people, and trusted by them.
Report
The story to tell on tax rises: how to gain public trust in tax rises
Drawing on research into public attitudes, this report evaluates how people respond to different messages around tax reform. It sets out how to communicate the importance of tax rises, bring the public along with the tough but necessary decisions in the coming United Kingdom Budget, and, in turn, help rebuild trust in the state.
Report
Insurgent government: how mainstream parties can fight off populism and rebuild trust in politics
Disillusionment with politicians, declining trust in democratic institutions and growing support for right-wing populists creates an existential threat for traditional parties. This United Kingdom report states that this threat can’t be stemmed with bureaucratic, business-as-usual politics. It proposes that established parties must radically change how they govern and proposes four recommendations.
Report
Watt benefits? Ensuring social equity in Australian electricity markets
Reaching net zero means nothing short of a complete overhaul of Australia's energy system. This report outlines ways governments, developers and the energy sector can ensure the energy transition is fair, supports the people and communities affected, and builds social licence for long-term success. It sets out three principles for an inclusive net zero economy.