The survey is a regular, national survey measuring public satisfaction, trust and experiences with Australian public services. The survey offers a whole-of-Australian Public Service view of service experience. This 2025 survey reports on over 15,000 responses from July 2024 to June 2025, as well as data from previous years. Report shows feedback on services delivered by 15 agencies and master programs (e.g. Medicare).

Trust and satisfaction are linked to people’s individual characteristics, reasons for accessing services and service access experiences.

Key findings

• The most trusted services and those with the highest levels of satisfaction were provided by the Department of Foreign Affairs and Trade, Pharmaceutical Benefits Scheme and Medicare.
• Trust and/or satisfaction has increased by more than five percentage points in 5 out of 15 agencies, including Centrelink, Department of Veterans’ Affairs, Department of Agriculture, Fisheries and Forestry, Department of Employment and Workplace Relations, and National Disability Insurance Scheme.
• Overall trust in Australian public services has increased significantly in the past year, by four percentage points to 62%.
• Trust in specific services used has increased to 73% in 2025, compared to 71% in 2024.
• Satisfaction with public services has increased by one percentage point to 69%.

The report is accompanied by an interactive dashboard.