This survey report includes results of public satisfaction, trust and experiences with Australian public services for the 2021–22 financial year (July 2021 to June 2022). This consists of twelve survey waves, conducted each month, of approximately 1,000 people each.

Key insights:

Trust

• Most people (61%) trust Australian public services and believe they will change to meet Australians’ needs in the future
• Trust in public services increased significantly during the COVID-19 pandemic
• People trust in public services more when they have used them
• Trust is high across all services but it varies significantly by service agency

Satisfaction

• Three in four people (73%) are satisfied and getting what they need from public services
• Public servants are mostly seen to act professionally and make people feed respected
• Although most people are satisfied with services, experiences vary by service agency
• Satisfaction across most services increased in 2021 during the COVID-19 pandemic