This report describes the ways in which six renal nurse leaders in Adelaide, Port Augusta and Alice Springs formed the Renal Focus Group and adapted and used the patient journey mapping tools in South Australia and the Northern Territory.

This paper was commissioned to inform the Review of Queensland Senior Assessment and School Reporting and Tertiary Entrance Processes undertaken by Australian Council for Educational Research (ACER). Specifically, the lead Investigator was tasked to address the hypothesis that the Queensland Studies Authority’s (QSA, also referred to as system) approach to specifying assessment criteria and standards...

Australia has recently implemented an activity - based funding system for public hospitals. Policymakers and providers are keen to ensure that the price paid for health care services stimulates improvements in quality and safety , but some remain scept ical that this can be achieved through pricing mechanisms.

The outcome of improvement programmes such as Lean Manufacturing or Six Sigma is only partially determined by the success or failure of its individual projects. In this paper we present a framework to assist programme managers to develop portfolios of improvement projects targeted to fulfil their company's strategic needs and also align with the organisation's...

There has been a substantial increase in interest in continuous quality improvement (CQI) efforts in the Australian primary health care arena over the past several years, including in the Indigenous primary health care sector. This interest has promoted increased financial incentives (e.g. to achieve accreditation and/or complete specific services such as health checks), attention to...