This report highlights key matters raised at the public hearings conducted with Australia’s four major banks. It examines how the major banks are balancing the interests of a diverse set of stakeholders, including borrowers, depositors, shareholders and the wider community. The report finds deep concern about culture and conduct within the banking sector.

This report examining financial abuse in Australia provides a comprehensive analysis of the issue, identifies key challenges within legislation, regulation, and financial institutions, and puts forward 61 recommendations to prevent and mitigate financial abuse. It calls for legislative amendments, enhanced support services for victims, improved response mechanisms, and greater collaboration between government agencies and those...

This report outlines the findings and recommendations from a year of investigation by the House of Representatives Standing Committee on Economics into the collective failure of insurers to meet their obligations after the 2022 floods. This report details 86 recommendations to improve claims management, improve the transparency of reporting, lower premiums for households and improve...

This review summarises the current evidence base connecting financial services regulation to economic growth. It focuses on three key routes to support growth: increasing exports by enhancing the international competitiveness of financial services, increasing the productivity of the UK financial services sector and supporting broader economic growth in the production and distribution of non-financial goods...

This report delves into the experiences of First Nations consumers across Victoria, documenting the work of two organisations providing civil legal and financial counselling support, with recommendations for government and industry.