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State and territory government departments

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State and territory government departments
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Getting better use from infrastructure


The Victorian Government owns about $400 billion of land and infrastructure. When community needs change or infrastructure ages, building new infrastructure is not the only answer. The government can also upgrade existing infrastructure, maintain it better or change how people use it. This report examines how Victorian Government agencies manage public infrastructure and how they...
Report

Contractors and consultants: management


An audit conducted to assess if the Victorian public service gets value for money when it uses contractors and consultants. It found procurement and reporting processes comply with requirements, but public transparency about spending could be improved. The three departments looked at in detail could not always demonstrate value for money. The report made three...
Report

Data-driven insights into NCAT tenancy dispute resolution


This analysis of nearly 40,000 applications finalised in 2024 provides a unique view into how tenancy matters progress through the New South Wales Civil and Administrative Tribunal (NCAT). The report reveals patterns in dispute resolution, party roles, hearing outcomes and procedural timelines. It provides detailed insights into how tenancy disputes are initiated, managed and resolved.
Report

Study of tenancy dispute experience and preparedness at NCAT


This report presents findings from the STEP Study – an exploration of how self-represented individuals experience tenancy proceedings at the New South Wales Civil and Administrative Tribunal (NCAT). Findings reveal insights into power dynamics in conciliation, gaps in procedural clarity and the importance of advocacy in tribunal outcomes.
Report

Regulation of gaming machines


More than half of all gaming machines in Australia are located in New South Wales (NSW). This audit assessed the effectiveness of the regulation of gaming machines in clubs and hotels in NSW, with a focus on harm minimisation requirements. It finds that harm minimisation outcomes are not supported effectively. The report makes four recommendations.