The Review Panel’s Terms of Reference require it to examine whether changes to the current external dispute resolution (EDR) framework in the financial sector are needed to deliver effective outcomes for users in a rapidly changing and dynamic financial system. As the impact of financial disputes on the lives of individuals and their families can...

Banking regulation should have two key goals: promoting financial stability and achieving strong outcomes for consumers. Financial stability is critical – but so is ensuring that consumers get a fair deal from the banking sector.

Between 16 Sept and 28 Sept 2016, the Australia Institute conducted a national survey of 1443 people selected to form a representative sample by gender, age and state. Results are shown here by gender, location, House of Representatives voting intention and income. Options were presented in randomized orders. “Coalition” combines separate results for Liberal and...

This was an online survey. The survey was in the field from Monday 15th August to Friday 19th August 2016. The survey fieldwork was conducted by the Online Research Unit (ORU). Data tables were prepared by Essential Research. The target population for this research was Australian adults aged 18+. Almost three quarters (72%) of the...

Labor almost succeeded in getting up a banking royal commission last night, after the Government was caught napping when several ministers left the parliament early, perhaps forgetting their ultra slim, one-vote majority. For a moment, the Opposition had the numbers to win several procedural votes, before enough of the absentees scrambled back just in time...