Digital transformation represents one of the best opportunities to deliver more to those who pay for government, those who work for government, and those who government works for.

BETA partnered with the Department of Social Services (DSS) to develop and tests ways to encourage greater survey completion rates. DSS conducts a survey seeking client feedback on the outcomes they have experienced as a result of services delivered by grant funded organisations.

New Zealanders increasingly expect to be able to access information and services digitally. As part of our 'Information' theme, we carried out a performance audit that looked at how three public entities made information and services available through their websites and/or mobile applications.

This report recommends that the Department of the House of Representatives, in conjunction with the Department of Parliamentary Services, work within existing resources to update the House e-petitions system and web page design to improve user experience and accessibility for all users.

The ANAO chose to undertake this audit because effective personnel security arrangements underpin the protection of the Australian government’s people, information and assets, and the previous audit had identified deficiencies in the Australian Government Security Vetting Agency's performance.