Large sections of the media habitually distort, misrepresent and exaggerate the facts on crime, argues this paper.

This paper seeks to start discussion how government, industry and the community can work together to address the challenges and risks arising from greater digital engagement. The result of this conversation will be the release of Australia’s first Cyber White Paper in the first half of 2012. This discussion paper seeks your views on a...

Digital Australians examines the impact of the increasing use of digital media on attitudes and expectations about media content and regulation across different media platforms. The research was conducted for the Australian Communications and Media Authority (ACMA) by GfK Bluemoon and comprised thirteen focus groups held in metropolitan and regional areas across three states between...

Understanding consumer decision-making in telecommunications can help us to determine what steps to take to facilitate better outcomes for consumers. This is important for three primary reasons. First, there are many indicators that the market is not working for consumers and that they face challenges, detriment, and confusion as they decide what products to buy...

In recent years, the internet has become an essential tool for living. More people are using internet-based communications to stay in touch with friends and family, conduct business and access information. Older people with low internet skills are unable to conduct business or access important services over the web. They can be isolated from their...