New Zealand's Public Service Act 2020 identifies a spirit of service to the community as the fundamental characteristic of the public service. This paper seeks to explore what a ‘spirit of service’ might mean; how it can be preserved, protected, and nurtured; and what effects that might have on the integrity, services, and outcomes achieved...

An emerging challenge to good government, liberal democracy and the Australian way of life is the increasing ‘politicisation’ of our system of government. The author of this paper argues that until the breadth and depth of ‘politicisation’ is recognised, it can never be properly addressed.

Any successful reform plan needs leaders across government to be invested in it. The authors of this paper argue that constructing an overarching narrative, publishing success criteria, and making it clear who is accountable for achieving them would be a good first step towards achieving this.

National governments have created (artificial intelligence) AI-related strategies, frameworks and guidelines on the ethical use of AI. Yet while people have faith in AI to produce good and reliable outcomes, they have questions about the safety and security of AI systems. This report, which distills perspectives from an expert roundtable of leaders in Australia, discusses...

GovTech refers to how technology can transform government services. This paper identifies the key actors and institutions in GovTech, proposes a framework for analyzing their interrelation, and outlines policy recommendations to advance GovTech.